RETURN POLICY

Heini Canada Return Policy

Love it or Return It: If you're not happy with your Heini gear, send it back within 30 days for a full refund.

How to Return:

1. Request a Return: Go to [link to return request page] and fill out the form.

2. Pack Your Item: Include your order number and the return label we'll send you.

3. Ship It Back: Drop off your package at a shipping location.

Return Conditions:

• Items must be new, unused, and have tags attached.

• No returns on worn, used, or customized items, including face coverings.

• Refunds may take 2 weeks after receiving the product.

• The customer is responsible for returning the product back.

Special Cases:

• Defective Items: See our Warranty Policy.

• Gifts: Refunds go to the original buyer.

• Shipping: Original shipping costs aren't refundable.

Exchanges:

• Exchange for the same item in a different size or something of equal or lesser value.

• Discount codes are valid for exchanges.

• Each item needs its own return, but can be shipped together.

• No international exchanges except Canada and the US.

Retail & International Orders:

• Retail Purchases: Return to the partner store where you bought it.

Need Help?

Contact Heini Canada customer support for questions or returns outside the 30-day window.

Customer Service:

• Monday to Sunday: 8AM – 8PM EST

Return Address:

Heini Sports Inc

19 Sapphire Wy, Thorold, ON L2V 0B8

+1 4163477133

or

41 Woodridge Crescent, Unit 505, Nepean, ON K2B 7T6

+1 9059751369